The West Virginia Safe Routes to School (WV-SRTS) program accomplished many goals during the 2007 fiscal year. The first accomplishment and example of an innovative approach to managing the WV-SRTS program was the development and implementation of an eight-step annual cyclic grant process. The eight steps are: marketing the program, conducting WV-SRTS workshops and school visits, submitting intent to apply forms, submitting applications, reviewing the applications, recommending applicants to the commissioner and governor, announcing the WV-SRTS grant recipients and updating and improving the application manual and evaluation criteria. The improvement step is an important piece of the process because it utilizes customer-driven feedback and leads to the overall improvement of the program. This grant process led to the awarding of more than $774,000 in infrastructure funds and more than $97,000 in non-infrastructure funds to 16 elementary and middle schools in 2007.