2011-2012 Summary Annual Report: Technical Assistance


  • Managed a SRTS online resource list, a centralized searchable, web-based collection of SRTS-related materials and documents compiled by the National Center and users of the website. This year the total number of materials in the list increased to 443.
  • Through a combination of the toll-free line, website Ask a Question function and data system assistance e-mails, the National Center responded to 701 questions.
  • Researched and developed pilot testing plan for three Peer to Peer program methods.
  • Facilitated first Peer Exchange on including tribal nations in SRTS programs in conjunction with Bureau of Indian Education Summer Institute.

Online Technical Assistance

The National Center website, saferoutesinfo.org, continues to be the central distribution mechanism for technical assistance for all of its audiences.

  • Managed a SRTS online resource list, a centralized searchable, web-based collection of SRTS-related materials and documents compiled by the National Center and users of the website.
    • This year the total number of materials in the list increased to 443.
  • Maintained an online, searchable version of the National Center’s case study compendium - now known as success stories - available at successes.saferoutesinfo.org. This resource houses a total of 170 case studies.
  • Continued responding to Ask a Question, a way for website visitors to ask questions that are answered by National Center staff and experts around the country.
    • Updated responses with more recent information.
    • Consolidated duplicate questions
    • Removed entries that were no longer relevant or outdated.
    • A total of 183 unique questions were received via the website in this reporting period, due to database improvements and streamlining the total number of searchable Q&A entries in the database is now 244.
  • Updated the SRTS Guide to reflect current statistics and research.

Educational Materials Development

Educational resources produced include:

  • A series of Getting Results briefs, including:
    • SRTS Programs that Reduce Speeding and Distracted Driving
    • SRTS Programs that Increase Walking and Bicycling
    • SRTS Programs that Reduce Traffic
    • How to Plan a Bike to School Event
    • Ride Your Bike Safely (English and Spanish)
    • Helping Your Child Be a Safe Bicyclist (English and Spanish)

See the Promotion section and Evaluation and Research section for additional resources released.

Toll-free Line

The toll-free line is one mechanism for the public to ask questions that are not answered through a visit to the National Center’s website. Usage of the phone line is expected to be light because the website is promoted as the primary source for information. During the reporting period, there were 256 calls to the toll-free line, or an average of five calls per week.

Data Specific Technical Assistance

While the toll-free phone line and website Ask a Question function often respond to questions about submitting Travel Tally and Parent Survey questionnaires and using the online Data System, the National Center also maintains a designated email address (data@saferoutesinfo.org) specifically for data related inquiries.  Between July 1, 2011, and June 30, 2012, the National Center responded to 262 data-specific inquiries to this email address, or an average of five emails per week.

Support for State SRTS Coordinators

State SRTS Coordinators receive support in several ways:

  • Listserv for State SRTS Coordinators: The listserv continues to be a highly utilized tool for communication between the State Coordinators.
    • The listserv received 1,872 messages, with an average of 156 postings per month.
    • As of June 30, 2012, there were 98 subscribers, including 49 of the permanent or interim State Coordinators.
  • Password-protected website for State SRTS Coordinators: A section of the National Center’s website is dedicated to facilitating document sharing, questions and communications on new issues among State Coordinators. During this reporting period it was used to share meeting minutes and information about the Annual Coordinators Meetings.
  • Teleconference calls for State SRTS Coordinators: The National Center hosted three conference calls for State Coordinators to share ideas and practices and raise questions related to the planning and implementation of their State SRTS programs.
  • Safe Routes to School State Coordinators Annual Meeting: This annual meeting provides State Coordinators the opportunity to come together to discuss issues related to their unique jobs, to understand how other states are implementing programs, and to hear speakers on topics of special interest.
    • Held Annual SRTS Coordinator meeting in Minneapolis, Minn, August 14-16, 2011 in conjunction with the third SRTS National Conference in Minneapolis, Minn.

Peer to Peer Program

In the fall of 2011, the National Center began discussions with AASHTO and GHSA to collaborate on piloting three peer-to-peer models for FHWA’s SRTS program – a peer exchange, travel-based sharing, and phone/email/web-based sharing.

  • Coordinated and held the first peer-to-peer model. A SRTS Tribal Coordination peer exchange was held June 11-12 in Denver, Colo.
  • State Coordinators from eight states attended: Alaska, Arizona, Colorado, Michigan, Montana, Nebraska, North Dakota and Utah.


Back to 2011-2012 Summary Annual Report